Legal

Privacy & Cookies

This notice explains what Jyotsna Electrical Ltd does with your personal information. We keep it short because we collect very little: we do not sell online, so we never take card details through this site.

Who is responsible

Jyotsna Electrical Ltd, 724 Fieldend Road, South Ruislip, Middlesex, HA4 0QP, is the data controller. Contact us on 0208 864 5763. Company number 4913363.

What we collect, and why

Enquiries. When you use the enquiry form we collect your name and phone number, your email address if you give one, your message, and the product you were looking at. We use it only to answer you and to arrange any sale, delivery or service that follows. The lawful basis is our legitimate interest in responding to a request you made of us, and performance of a contract once you order.

Phone calls. If you call us we may note the same details so we can quote, order a part or book a delivery.

We do not use your details for marketing unless you ask us to, we do not sell or share them with anyone for their own marketing, and there is no automated decision-making.

Who else sees it

Only our staff, and the suppliers who run the systems behind this site: our website host and database provider, and — where an appliance is delivered or installed by a supplier or manufacturer — that company, so they can complete your order. Each is bound to keep your data confidential and to use it only on our instructions.

How long we keep it

Enquiries that do not lead to a sale are kept for up to 24 months and then deleted. Where you buy from us, we keep the sale record for six years, which is the period HMRC requires and which matches the guarantee and statutory-rights window.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct or delete it, object to our using it, or ask us to restrict how we use it. Just call or email — we will respond within one month and there is no charge. If you are not satisfied you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

This site sets no advertising or tracking cookies. If website analytics are switched on you will see a banner first, and nothing is loaded unless you choose "Accept" — choosing to decline leaves the site entirely cookie-free apart from the sign-in cookie used by shop staff in the admin area, which is strictly necessary and needs no consent.